Mother’s Day, ProFlowers & Sprint?

I have a hunch. Sprint and ProFlowers are either owned by the same company or share the same employees. The similarities in customer disservice and task incompletion are uncanny.

You may remember the Sprint story from a couple months back. (And in case you’re wondering, I’m still receiving the bill for $0.23.)

As for ProFlowers, I warned husband not to use them again for Mother’s Day. This time, his mother received the wrong flowers…again. “Wrong” as in flowers he did not order. And “wrong” as in flowers that looked like wounded warriors: broken stems and petals. But the card was the funniest part. Verbatim, it read “From Chuck and Susan, who insisted on having their names included.”

Who the hell are Chuck and Susan? And what ProFlowers employee of the month included the rest of the message?

On one hand, this incident provides a bit of comedy. On the other hand, it’s Mother’s Day. You don’t mess around with that.

After husband left some choice words with the customer service rep who was lucky enough to pick up his call, he was told that the charge would be erased from his account and the correct flowers would be delivered immediately. But, “Oops! Our website is down temporarily. We’ll call you back in 10 minutes.” After two hours, husband called back ready to take some names. This time, “I’m sorry sir, we’re all out of flowers. It’s too late to have them delivered on Mother’s Day.”

Husband is working on a flower delivery from them next week with card reading “I’m sorry that ProFlowers is such a suck fest of a company.” Think they’ll do it?

I’ll spare you the relay of expletives from his phone conversation but leave you with this thought. If you order from ProFlowers, you’re guaranteed a card and something that used to grow in soil of some sort. As for specifics, it’s a real crap shoot. I wonder what Chuck and Susan’s mom received.