Sometimes e-mail is a terrible way to communicate. You can't be too sure of someone's tone, and interpretation is wide open.
Other times, it's a sure fire way to really understand who you're dealing with. Take this e-mail, a response from Buena Vista Inn owners after receiving a note from sister-in-law about the really bad experience with them over the weekend.
Need I say more?
Aside from this interesting stab at business grammar, it's pretty fascinating to see that she insists that my in-laws never stayed there. This e-mail will be a gem when they dispute the credit card charges. If they didn't stay, what's that charge to Buena Vista Inn doing on their cards? Hmmm...I'd love to see the answer to that one.
I'd rather not get involved in these sorts of things, but when people--especially paying customers--are treated so badly, it's unjust not to let others know about it. Talk about unethical business practices!
Let's see: deny a complaint by saying there was no stay at the Inn AND charge their credit cards for the stay? Not sure you can have it both ways.
6 comments:
Wow, that's just a big mess!
Freak, freak - double-freak!!! Clearly they are waiting for a pissed-off customer to burn the place down, and then cash in on insurance. That dive is not worth the waste of a match.
Everyone thinks they can run a restaurant. Apparently everyone thinks they can run a hotel too. It's so sad that so many people are so very, very wrong. ;-)
I've said it before and I'll say it again... those danged Indians should stick to minuet markets and liquor stores!
"Mainly you were not here"???? That's so preposterous it's hilarious
Sounds like the're dealing with a real "intelligent" one there!
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